We go the extra mile

At one time or another we have all experienced poor service and the frustration this creates. At Secondsight we’ve worked this to our clients’ advantage, using our experience to develop principles that enhance relationships and promote outstanding client experience.

We work so that we fit in with the client and not the other way around. We change our processes and procedures in order to make our clients’ lives easier. We can do as little or as much as the client wants, from simply answering employee queries to administering the entire benefits and pension on behalf of the employer.

We pride ourselves on our flexibility, attention to detail and tangible client commitment.

Providing an excellent level of ongoing service to our clients is vitally important to Secondsight.  When you contact the Client Experience Team you won’t be put through to a call centre.  Instead, you’ll speak to a dedicated member of our team who will know and understand your benefits.  They’ll be able to help with your query, or put you in direct contact with another member of our team should you require more technical advice or knowledge. 

If you’ve left a message or emailed us, we promise to return calls and respond to emails within 24 hours; in most cases, we respond much more quickly than this. We call this our Delighted Client Journey®.  

But don’t take our word for it, watch our videos to see what our clients say. 

This is also why our clients continue to score us 8.8 out of 10 for exceptional client service*.

*Source: Secondsight 2012